Lifetime Manufacturing Warranty

At Aurora Saigon, we take immense pride in the craftsmanship and quality of our jewellery. To ensure your complete satisfaction, we offer a Lifetime Manufacturing Warranty on all our pieces. This warranty guarantees that your jewellery will remain a cherished keepsake for generations to come.

Every piece of jewellery we create is handcrafted with the utmost care and precision by our expert artisans in Ho Chi Minh City. Using only the finest materials, including natural diamonds, lab-grown diamonds, moissanite, and high-quality metals, we stand by the durability and craftsmanship of our products.

Our Lifetime Manufacturing Warranty covers any defects in materials or workmanship that may arise under normal wear conditions. This includes:

• Loose or missing stones due to manufacturing defects
• Faulty clasps, settings, or links
• Structural issues caused by improper crafting

If you encounter any of these issues, we will repair or replace the item free of charge.

While our warranty provides extensive protection, it does not cover:

• Normal wear and tear (e.g., scratches, dents, or fading of metal plating).
• Damage caused by accidents, misuse, or improper care.
• Loss or theft of the jewellery.
• Alterations or repairs performed by third parties.

Exceptions to Guarantees

Consumer guarantees do not apply if you:

• Received what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase, or had no use for it. Please see our return policy on the time limit to return an item.
• Misused the product in any way that caused the problem.
• Were aware of any faults before you purchased the product.
• Requested a service to be completed in a certain way against the advice of Aurora Saigon or were unclear about your requirements.

As a company founded by a United Kingdom native, Aurora Saigon bases its morals and values on the higher consumer protection standards of the UK. This means our warranty adheres to both Vietnamese Consumer Law and the more comprehensive United Kingdom Consumer Law. Here’s how this benefits you:

• Enhanced Protection Standards: UK law presumes that any defects discovered within six months of purchase were present at the time of delivery unless proven otherwise.
• Extended Timeframe for Claims: Under UK law, you may have up to six years to address defective goods, depending on the issue’s nature.
• Stronger Repair and Replacement Rights: The UK’s consumer laws ensure fair and prompt resolutions for repairs or replacements, exceeding Vietnamese standards.

These added protections reflect our unwavering commitment to providing a superior customer experience and instilling confidence in your jewellery investment.

If you believe your jewellery has a manufacturing defect, please follow these simple steps:
1. Contact Us: Reach out to our customer service team via email or phone with your proof of purchase and a detailed description of the issue.
2. Inspection: Send the item to our showroom or arrange for a courier service. Our experts will thoroughly inspect your jewellery to determine if the defect is covered under warranty.
3. Repair or Replacement: If the issue falls under our warranty, we will repair or replace the item free of charge. For cases outside warranty coverage, we will provide a detailed repair quote.

To maintain the beauty and longevity of your jewellery, we recommend the following care tips:

• Remove jewellery before engaging in activities that may expose it to harsh chemicals or physical impact.
• Clean your jewellery regularly with mild soap and water, and avoid abrasive cleaners.
• Store your pieces in a soft cloth or jewellery box to prevent scratches.

At Aurora Saigon, we’re committed to delivering excellence in every piece we create. Our Lifetime Manufacturing Warranty reflects our dedication to your happiness and the quality of our craftsmanship. Thank you for choosing Aurora Saigon for your treasured jewellery.